Returns & exchanges
If a product arrives broken or damaged in delivery, or isn't what you ordered, we'll replace it at no extra cost.
When we replace an item
For hygiene reasons inherent to beauty products, we don't exchange or refund an item because you changed your mind. We replace it only when something is wrong with it:
- It arrived broken or damaged in delivery.
- You received a different product from the one you ordered.
Conditions
- Contact us within 48 hours of delivery, with a clear photo of the product and its packaging.
- The product is unused, and proof of purchase is provided (order number or invoice).
- No exchange is accepted if the product was damaged through misuse after delivery.
How to start an exchange
Message us through the contact page with your order number, the product name and a photo, and our team will send you a replacement at no extra cost.